Privacy Policy
Effective date: December 20, 2021
Guangzhou Shikun Electronics Co., Ltd("us", "we", or "our") is the service provider and operator of the C-Remote mobile application (hereinafter referred to as the "Service").
This privacy policy informs you of our policies regarding the collection, use and disclosure of personal information when you use our Service.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
What information may be collected about you?
The purposes for which we collect, hold, use and disclose data?
How we collect your data?
How your data may be used and disclosed?
How we store your data?
How do we protect your data?
How long we keep your data for?
How we transfer your data?
Your Rights to Your Data
Children data
Changes to This Privacy Policy
How to Contact Us?
The application will not collect any personally identifiable information about you while you are using the application.
However, we may collect the usage data which about you while you are using our Service.
Usage Data is the data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
The following types of data about you may be collected:
Device Information Identifiers assigned to your mobile phone or other internet connected device including your Internet Protocol (IP) address.
Tracking & Cookies Data How you use our Service, including information collected through cookies and other tracking technologies.
Camera and photos With your permission, our Camera feature require us to collect images and other information from your device’s camera and photos.
Microphone With your permission, our Voice Remote Control feature require us to collect your voice and other information from your device’s Microphone.
Collecting data is essential for us to effectively conduct and manage our business functions and activities. We will only collect your data for the primary purposes of our business functions and activities.
Currently, we only collect, hold, use and disclose data for the purpose of provide, maintain, improve, and monitor the usage of our services.
We may collect your data by the following means:
Information you provide directly to us;
Information we obtain automatically during your use of our Service;
Information we obtain from other sources.
In order to gather analysis or valuable information so that we can improve our Service, the main uses of your data are:
Device Connection - to record how many users in each country have used the Service, providing data support to the optimization of our Service experience.
Camera - to record how many users in each country have used the camera feature, providing data support to the optimization of our Service experience.
Voice Remote Control - to record how many users in each country have used the voice input feature, providing data support to the optimization of our Service experience.
Text input - to record how many users in each country have used the text input feature, providing data support to the optimization of our Service experience.
Toolbox - to record how many users in each country have used the toolbox feature, providing data support to the optimization of our Service experience.
Application Uninstallation - to record how many users in each country have used the application uninstallation feature, providing data support to the optimization of our Service experience.
Application Open - to record how many users in each country have used the application open feature, providing data support to the optimization of our Service experience.
Scheduled shutdown - to record how many users in each country have used the scheduled shutdown feature, providing data support to the optimization of our Service experience.
Child lock - to record how many users in each country have used the child lock feature, providing data support to the optimization of our Service experience.
Memory cleanup - to record how many users in each country have used the memory cleanup feature, providing data support to the optimization of our Service experience.
Button Mode - to record how many users in each country have used the button mode feature, providing data support to the optimization of our Service experience.
Mouse Mode - to record how many users in each country have used the mouse mode feature, providing data support to the optimization of our Service experience.
Compliance with legal requests for your information – to comply with our legal obligations to law enforcement, regulators and the court service.
We may be legally required to provide your information to law enforcement agencies, regulators, courts and third party litigants in connection with civil or criminal proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or we may notify you before responding unless to do so would prejudice the prevention or detection of a crime.
The data collected with your consent will be stored in accordance with the laws and regulations on the personal privacy data protection of the countries concerned. To the extent not prohibited by local laws and regulations, we may also store the collected data in countries or regions outside the country where the business is located.
Currently, we may store your data in: Singapore, the mainland of China.
In particular:
The data collected and generated in our business outside the mainland of China will be stored on servers in Singapore.
The data collected and generated during our operations within the mainland of China will be stored on servers located in the mainland of China.
We use necessary security measures to protect your data, against manipulation, loss, disclosure, destruction, and access by third parties.
Although there is no absolutely safe website, Internet transmission, computer system and wireless connections, we work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.
We will keep the information for the shortest storage period specified by law. For those not specified by law, we will retain the information according to the shortest storage period required for business. For data that exceeds the storage period, or data that you request us to delete, we will delete said data accordingly or take other appropriate measures without violating the relevant laws and regulations.
We will not transfer your data to any other parties.
You have a series of rights to your data, including the right to confirm, access, correct, delete, withdraw consent, and lodge complaints (hereinafter referred to as “request”). We fully understand and respect your rights, and such rights will be subject to specific exclusions and exceptions under applicable laws. We will also take active steps to ensure that your rights are effectively protected. However, please understand and note that for security reasons, we may need to verify your identity before processing your request. In principle, we do not charge a fee for your lawful and reasonable request, but we will charge a certain reasonable fee for repeated requests that exceed the reasonable limit where applicable, and based on actual administrative costs permitted by the applicable laws. We may reject requests that are unreasonably repetitive, require excessive technical means (for example, to develop new systems or fundamentally change existing practices), pose risks to the legal rights of others or are extremely impractical, or violate the mandatory provisions by law.
If we is processing your personal information and you would like to exercise your data protection rights, please send us a written request by e-mail [skprivacy@cvte.com].
We understands the importance of safeguarding the personal information of children. We do not knowingly collect personally identifiable information from anyone under the age of 14 or the equivalent age as specified by law in your jurisdiction. If you are a parent or guardian and you are aware that your child has provided us with data, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
We reserve the right to update or modify this Policy from time to time in order to reflect the changes in our business, technology and applicable law and practice.
We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any comments, questions or concerns with respect to our Privacy Policy or practices of data protection, please contact us via:
Customer Service Email: tv_smart@cvte.com